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No Phone Support Explained

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Welcome Fellow OPT7-ite,

At OPT7  we always strive for better!
 

We offer 24/7 online support via the OPT7 knowledge base and email, Facebook, Twitter and live chat (www.opt-7.com) weekdays between 9:30 AM and 6:30 PM EST. All Customer Care Advisors are real, friendly humans who love answering questions, solving problems, and helping you with any of your lighting needs!

We don't offer phone support because we truly believe it wouldn't be possible to provide the same effective assistance over the phone. We decided to keep our support online for a few reasons:

  • We can instantly review product information, manuals, ticket history, system details, and other information so we can troubleshoot effectively.
  • Troubleshooting and verifying installations is a visual process. We frequently ask you to send us screenshots, videos, and links to help us see what you’re seeing. We can also send you screenshots and videos to guide you in the right direction.
  • It's faster. We can quickly get to the bottom of your questions without putting you on hold.
  • Online support keeps detailed records in one place. This ensures nothing gets lost in translation if we need to escalate your issue. We'll always have access to previous tickets so you won't have to repeat questions.
Thank You,
The OPT7 Customer Experience Team


Live Help Available Mon-Fri 9:30am-6:30pm PST @ www.opt-7.com
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