Welcome Fellow OPT7-ite,
Thank you for supporting OPT7!
First off, let us apologize for the untimely failure of one side of your OPT7 Fluxbeam LED Conversion Kit. We cannot guarantee each and every kit will work perfectly forever; however, we do offer a free 2-year warranty that provides a part and exchange service.
The part service offers an immediate shipment of up to 1 side of your kit without receiving anything back. All you need to do is fill out the warranty claim form and within 5 business days a Brand New replacement side will show up at your door! Subsequent part claims filed for the same kit within 30 days will be directed to use the warranty exchange service, see below.
File a Part Claim Now
If both sides are no longer working or are experiencing an issue of some kind. Please remove the kit from your vehicle and reinstall the original lighting solution. Then e-mail (firstname.lastname@example.org) or chat with us using the "Live Help" icon at the bottom right of this screen and let us know you would like to open a warranty exchange claim and we will provide you the details and file a claim for you.
The OPT7 Customer Experience Team