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My remote won't work, it won't change colors, it just says on WHITE/ RED only, what is the issue?


 

ANSWER: A report of the remote not working even at any angle and even after changing the battery remote, if the lights are pure white/red - this means that the AUX/ DOOR ASSIST wire is improperly installed. Having the small red/black wire on the control box to a positive trigger wire will over ride any remote trigger from changing the AURA strips/bars. We recommend disconnecting the AUX/ DOOR ASSIST on the control box.

 

When this wire is removed, please try to press the buttons on the remote again.

 

If the small red light is still able to lit up and the remote is still not working - please connect our customer support at support@opt-7.com or fill out the contact form

 

Learn more here for proper AUX/ DOOR ASSIST wiring  - https://support.opt-7.com/549690-AURA-Door-AssistAUX-Installation-Guide-