ANSWER: A report of the remote not working even at any angle and even after changing the battery remote, if the lights are pure white/red - this means that the AUX/ DOOR ASSIST wire is improperly installed. Having the small red/black wire on the control box to a positive trigger wire will over ride any remote trigger from changing the AURA strips/bars. We recommend disconnecting the AUX/ DOOR ASSIST on the control box.
When this wire is removed, please try to press the buttons on the remote again.
Learn more here for proper AUX/ DOOR ASSIST wiring - https://support.opt-7.com/549690-AURA-Door-AssistAUX-Installation-Guide-