Customer Service FAQ

No Phone Support Explained

------------------------- Welcome Fellow OPT7-ite, At OPT7 we always strive for better! We offer 24/7 online support via the OPT7 knowledge base (https://support.opt-7.com/) and email, Facebook, Twitter and live chat (www.opt-7.com) weekdays between 9:30 AM and 6:30 PM EST. All Customer Care Advisors are real, friendly humans who love answering questions, solving problems, and helping you with any of your lighting needs! We don't offer phone support because we truly believe it wouldn't be ...

FAQ's - Pay Later Payments, Returns & Refunds

------------------------- How does SHOP NOW. PAY LAYER. Works? - Shop Now. Pay Later. is the new favorite way to pay! This option spreads the cost of your purchase over four easy payments with no hidden fees. Make your first payment at checkout; the rest are automatically collected every other week from the debit or credit card you sign up with. The total amount collected from you will be equivalent to the total purchase if paid up front. This option is available on orders of $100 or more....

FAQ's - Pay Later - Order Cancellations & Returns

------------------------- Delivery, Returns, and Cancellations with Klarna How do I cancel an order made through Klarna? - Cancellations are made by OPT-7 Store's cancellation policies. To cancel your order, please contact our support team via email (mailto:support@opt-7.com?subject=Cancellation%20Inquiry%20-%20Order%20%23%20&body=I%20need%20to%20cancel%20my%20order%20ASAP%20because...%20)or chat with us during normal business hours as soon as possible. If you have an outstanding Kla...